Friday, November 8 • 5:45pm - 6:30pm
Tiered Digital Reference

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Academic Business libraries typically make scores of digital resources available to students and faculty. The interfaces to these resources range from the easy to use to the nearly opaque. Business librarians respond to the need for database instruction in two ways: Personal instruction, including tutorials, formal classes, phone, IM, and e-mail and Virtual instruction including FAQs, Guides, and Blogs. Personal instruction is not always available. In response we have created a virtual reference system using a linked combination of instruction/finding aids which includes three levels (or tiers) of assistance.

avatar for Cynthia Cronin-Kardon

Cynthia Cronin-Kardon

Resource Development and Reference Librarian, lippincott Library University of Pennsylvania
I love this conference and have been coming for years. On Thursday I will be participating in a panel discussion on how to count usage statistics for untraditional databases. Join us! | Being a Librarian allows me to learn new things everyday and help researchers in discovering... Read More →

Friday November 8, 2013 5:45pm - 6:30pm
Bistro Area, Courtyard Marriott Historic District 125 Calhoun Street, Charleston, SC 29401

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