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Friday, November 8 • 5:45pm - 6:30pm
Tiered Digital Reference

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Academic Business libraries typically make scores of digital resources available to students and faculty. The interfaces to these resources range from the easy to use to the nearly opaque. Business librarians respond to the need for database instruction in two ways: Personal instruction, including tutorials, formal classes, phone, IM, and e-mail and Virtual instruction including FAQs, Guides, and Blogs. Personal instruction is not always available. In response we have created a virtual reference system using a linked combination of instruction/finding aids which includes three levels (or tiers) of assistance.

Speakers
avatar for Cynthia Cronin-Kardon

Cynthia Cronin-Kardon

Business Reference and Resource Development Librarian, Lippincott Library, University of Pennsylvania
I love this conference and have been coming for years. On Friday I will be participating in a Lively Lunch on Business Database contracts. Join us in the Gold Ballroom | Being a Librarian allows me to learn new things everyday (and I don't have to write the paper). | I love bike riding, my family, my cat and GARDENING


Friday November 8, 2013 5:45pm - 6:30pm
Bistro Area, Courtyard Marriott Historic District 125 Calhoun Street, Charleston, SC 29401

Attendees (17)