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Thursday, November 7 • 11:30am - 12:15pm
How Vendor Partnerships Can Improve the End User Experience: Bringing Value by Integrating a Library’s ILS and Discovery Service

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When a library chooses an ILS system, it is making a long-term decision but that decision is often made without thinking about its discovery service. However, since discovery has expanded the available resources of a library, unless the systems from different vendors work together, those decisions influence both implementation and end-user experience. When vendors cooperate, libraries can select a discovery service that provides for the unique needs of a library –with the most full-text searching and instant access to full text; incorporation of leading subject indexes and link resolver support while leveraging the library’s existing investment of time and money in an ILS system. This session looks at an example of a successful implementation of EBSCO Discovery Service™ at a site that uses Innovative Interface’s Encore. Emma Lawson from Langara College will address the benefits and opportunities that vendor options provide and how the new hybrid service impacts the end user experience and long-term supportability. Representatives from EBSCO and Innovative will provide background, context and updates.


Timothy Heiges

Vice President of SaaS, EBSCO Health
Tim Heiges has long been a highly-active participant and advocate in the library industry and has been with EBSCO for greater than fifteen years. In addition to being a regular speaker at numerous regional, national and worldwide library and publisher conferences over the years... Read More →

Sarah Hickman-Auger

Product Manager, Innovative Interfaces
avatar for Emma Lawson

Emma Lawson

Electronic Resources Librarian, Langara College
Emma Lawson is the Electronic Resources Librarian at Langara College in Vancouver, British Columbia, Canada. She earned her MLIS from the University of British Columbia and her MA in linguistics from the University of Toronto. She like coffee, cocktails, and well-organized data.

Thursday November 7, 2013 11:30am - 12:15pm EST
Cypress Ballroom South, Courtyard Marriott Historic District 125 Calhoun Street, Charleston, SC 29401

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